IT & Support
IT Support Portal
A full-stack support platform designed to help businesses organize technical support requests, track issues, and manage communication between customers and support teams.
Support Dashboard
Welcome back, Sipho
Avenqora Support
Need technical assistance?
Submit a support ticket and our team will help you resolve your technical issue.
Total Tickets
24
Open Tickets
07
In Progress
05
Resolved
12
Support Activity
Recent Tickets
Network connectivity issue
12 minutes ago
Email configuration
1 hour ago
Software installation
Yesterday
Knowledge Base
Find answers quickly
Browse troubleshooting guides and helpful articles.
Support Team
We're here to help
Our support team is available to assist with technical issues and service requests.
Project Overview
Turning technical support into a structured workflow.
The IT Support Portal provides businesses with a centralized environment for submitting, tracking, and managing technical support requests.
Customers can create support tickets, monitor their status, review previous requests, and communicate with support teams through a structured workflow.
The project demonstrates how authentication, frontend interfaces, APIs, database architecture, and business workflows can operate together as one full-stack application.
Key Features
Built around the support lifecycle.
Support Tickets
Customers can submit technical issues through a structured support ticket workflow.
Ticket Tracking
Users can view submitted tickets and monitor their progress from a centralized dashboard.
Ticket Lifecycle
Tickets move through defined stages including new, open, in progress, waiting, resolved, and closed.
Priority Management
Support requests can be categorized by priority to help organize technical workloads.
Support Communication
Customers and support teams have a structured environment for managing technical issues.
Persistent Data
Users, tickets, messages, attachments, and knowledge content are stored through the application database.
Technology
Full-stack application architecture.
The platform combines a modern frontend with authentication, backend APIs, database persistence, and structured support workflows.
Next.js
Core technology
TypeScript
Core technology
Tailwind CSS
Core technology
Prisma
Core technology
PostgreSQL
Core technology
NextAuth
Core technology
REST API
Core technology
Explore the project
See the IT Support Portal in action.
The live support platform will be connected here once the production deployment is ready.